Eligibility
We only permit individuals who are at least 18 years old and can form legally
binding contracts with us to use the Services. However, even non-adults deserve
fantastic eyewear, so if you are under 18 years old and would like to use the
Services, you can, but only if a parent or legal guardian who is at least 18
years old supervises you. In all cases, the adult would be the user and is
responsible for any and all activity.
Also, you can only use or receive the Services to the extent the laws of your
jurisdiction or the Hong Kong government do not bar you from doing so. Please
make sure these Terms are in compliance with all laws, rules and regulations
that apply to you.
Your use of the Services means you
represent and warrant that you meet all eligibility requirements we outline in
these Terms. We may still refuse to let certain people access or use the
Services. We may also change our eligibility criteria.
We offer the Services only for personal,
noncommercial use, and not for the use or benefit of any third party.
Privacy
Our Privacy Policy details how we collect and use your information. Please
review it if you would like to know more about how we collect, use, and treat
your information.
Account Registration
You can maneuver most of the Services without creating a user account
(”Account”). Other features, however, may require you to create an Account. If
you create an Account, you are solely responsible for any activity that occurs
through your Account. In order for us to provide you the best possible service,
you agree to provide us with complete, accurate, and updated information for
your Account at all times. If any information is incorrect or outdated, it can
lead to errors or delays, for which we will not be responsible.
You should not, however, share your Account information. You may never use
another person’s Account or registration information for the Services without
permission. Similarly, no one else should be able to use your Account without
permission. You are solely responsible for keeping your Account and Account
password secure and for any consequence resulting from your failure to do so.
You should never publish, distribute, or post login information for your
Account.
You can always delete your Account by emailing us at help@mneyewear.com
Home Try-On. Three Frames for Three Days
Mono Eyewear offers a three-day Home Try On service to let you choose your best
fit frames at home for free! You may choose three frames (with non-prescription
lenses) to try on at home for three days. When you pick frames from our Home
Try-On program, we will verify the credit card information, which may
pre-authorize a charge on the credit card you provide to us. This charge is
only for security purposes and should typically disappear within about 48 hours
of you placing the Home Try On order, although the exact timing will depend on
your bank. When you use our Home Try On service, you agree to return all Home
Try On frames to us in their original condition within the three days, using
the pre-paid return packaging we provide. If any of the frames have not been
returned, or the frames are returned damaged, we will charge your credit card
for the full amount of each pair of frames that are missing or damaged ($468
per each frame). That means this charge applies to frames that you decided to
keep or are lost, stolen or damaged. By submitting your Home Try On order, you
authorize Mono Eyewear to charge your card for the full retail price of each
frame as displayed on our site, if you do not return your Home Try On frames
according to the guidelines in this section. If you need an extra day or two,
please just send us an email at help@mneyewear.com.
In order to avoid being charged, your Home Try On return package will need to
be postmarked (on its way back to Mono Eyewear) by the third full day after
delivery. If your Home Try On period ends on a weekend or holiday, just drop
the return package in the mail on the next available day. Remember, if you need
an extra day or two, just send us an email at help@mneyewear.com.
If you decide to purchase any of the frames you tried on, you may do so by
placing an order through the Services. For prescription eyewear, we will also
need any required, valid prescription information when you place your order.
Currently, our Home Try On service is only available in Hong Kong. Please click
here for more information.
Getting Your Mono Eyewear
1. Select Your Frames: Mono Eyewear sells optical frames that can have either
prescription or non-prescription lenses. If you want to order an optical frame,
select the desired frame and click the “Add to Cart” button to add it to your
order.
2. Provide Your Prescription: If you are purchasing prescription eyewear, you
can provide your prescription information by the following methods:
• there is a blank in the order page which allows you to enter your
prescription information
• providing it after you complete your transaction online by email at
help@mneyewear.com along with your name, order and the order number.
If your prescription or order information is incomplete, we may need to take
additional measures to track down current information, which could mean you
have to wait longer for your glasses. Your prescription should be valid to
avoid wearing uncomfortably.
For people who have high index
prescription, we are sorry that we are now unavailable to provide high index
lens option. If your prescription has a sphere greater than +4.00 or less than
-4.00, you may need to obtain high index lenses from other optical shops.
3. Pupillary Distance Measurement: We will also need your Pupillary Distance
(”PD”) (fancy words to describe the distance between your pupils) to fill your
order. If your PD is not on your prescription, we have provided
self-measurement tools online in our website, but there is always a risk that
your measurement is not as accurate as one performed by a trained eye care
professional. By using our tools, you acknowledge that risk and agree that we
will not be responsible for any inaccuracies in your PD.
4. Delivery Information: Please type your name, address, and telephone number
to order for your Mono Eyewear purchase. We are now only available Hong Kong
buyers. All orders are shipped to Hong Kong for free. Your eyewear will be
delivered to your home within 7 days. If you need your eyewear sooner or just
don’t want to wait, please contact us at help@mneyewear.com before placing your
order to determine whether or not we will be able to expedite shipping.
5. Payment: After you have made your eyewear selections and provided your
shipping information, you will see a prompt for your payment details. You can
pay for your order by credit cards or by paypal. By entering your payment
information and submitting your order, you authorize us to charge the amount of
the order to your selected payment option.
6. Checking Order Status: We will send you an email confirmation with tracking
information once your eyewear is on its way to you. You can also track your
order through SF Express website by typing the reference number of your order.
Feel free to contact us at help@mneyewear.com if you would like to check the
status of your order.
7. Changing or Cancelling an Order: If you would like to change or cancel an
order, contact us at help@mneyewear.com with the subject line “Change/Cancel
Order.” If we have already shipped the order, we will provide you with a
prepaid return shipping label so that you can still return the glasses after
you receive them. We will refund the order after receiving your return request.
Us at help@mneyewear.com with the
subject line “Change/Cancel Order.” We are unable to make the requested change
or cancellation, if the products are already shipped or the prescribed lenses
are ready.
8. Risk of Loss: The risk of loss and
title for all products you order passes to you upon our delivery to the carrier
(such as S.F. Express or FedEx).
9. Returns and Exchanges; Lens
Replacement: You have 7 days to return or exchange your Mono eyewear from the
day you receive them. In order to process your return or exchange request,
we'll need you to send your glasses, the extras you received (such as cases and
cleaning cloths), and your original invoice back to us. Please note that we can
only accept items that are returned in their original condition. If you would
like to make a return or exchange, please contact us via email or live chat to
get started with your return or exchange. We'll provide a free return shipping
label and instructions for sending your item(s) back to us. Sale items are excluded for refund and/or exchange. You must use our original
packaging to ship your items back to us.
For returns, we'll start processing your
request as soon as we receive your items. With our 7-day guarantee, we'll
credit you back for the full amount of your returned items as long as we
receive them just as we sent them to you. Your items will be refunded to the
original form of payment, and we'll send you an email when your return is
complete. Please keep in mind that refunds normally take 5-7 business days to
appear on your credit card statement.
For exchanges, we'll process your request with a store credit so you can pick
out a new pair of glasses that better suits you after we received your exchange
product in new condition.
Our customer service team will inspect all items received for returns and exchanges.
We are only able to process returns and exchanges for items that do not show
any signs of use.
Please note: We currently do not provide
any returns or exchanges for prescribed glasses.
If your items didn't arrive in perfect condition, please contact us via email
or live chat immediately. We would like to help!
Mono Eyewear Limited is not liable for
any discomfort in wearing our glasses.
10. Access to your Prescription: We keep
your prescription on file for some time after you order your glasses, and we
make that information available to you upon request. We will respond to your
request as quickly as possible, but please allow us two or three days to
retrieve older prescriptions.
11. Insurance: Please click here for
information on payment and insurance.
12. Purchase Limits: We do not authorize
the purchase of commercial quantities of our glasses, and we may place limits
on purchases. We may also, among other things, restrict orders placed by or
under the same customer account, the same credit card, and/or orders that use
the same billing and/or shipping address. We reserve the right to limit, cancel
or prohibit orders that, in our judgment, appear to be placed in violation of
this policy. We further reserve the right to cease doing business with customers
who violate this policy and any other parts of our Terms and Conditions.
13. Language: Presently, our order
process only supports the English language.
Intellectual Property
You do not get any of our intellectual
property upon purchasing our glasses. All of the content that appears on the
Services, including without limitation all designs, illustrations, icons,
photographs, video clips and written materials, as well as the compilation of
the website, Services, and other materials, are the exclusive property of Mono
Eyewear or our licensors and is protected by Hong Kong and international
copyright laws. All trademarks, service marks, and trade names that appear on
the Services and the overall “look and feel” of the Site and Services
(collectively the “Marks”) are proprietary to Mono Eyewear, or the respective
owners of such Marks. You may not display, reproduce, or otherwise use the
content or materials on the Services, including the Marks, without first
receiving written consent from us. You may not remove or otherwise modify any
legal or trademark notices from any content we make available through the
Services. Scraping the Services or using other automated or manual means to
take our content without our prior consent is expressly prohibited. Any unauthorized
use of any content or materials on the Services is strictly prohibited and
violates copyright, trademark, and/or other intellectual property laws, and/or
the laws of privacy, publicity, and/or communications regulations and statutes.
If you would like to request
authorization to use the materials or content on the Services, please contact
us at help@mneyewear.com.
Limited Licensure
All visitors to the site
www.mneyewear.com are given a limited, non-exclusive, non-sublicensable and
non-transferable license to use (i.e., display locally) the Services solely for
personal, non-commercial, use. This license will allow you to use and enjoy the
benefit of the Services as we provide them, in the manner we permit through
these Terms. This license solely gives you the rights we expressly stated in
this section.
To be clear, however, this license does
not allow you to do any of the following:
- resell or make any commercial use of the Services or any of the
Service content;
- modify, adapt, translate, reverse engineer, decompile, disassemble,
or convert into human readable form any of the Service content not
intended to be so read, including using or directly viewing the underlying
HTML or other code from the Services except as interpreted and displayed
in a web browser;
- copy, imitate, mirror, reproduce, distribute, publish, download,
display, perform, post, store, or transmit any of the Service content,
including without limitation any Marks, in any form or by any means,
including—but not limited to—electronic, mechanical, photocopying,
recording or otherwise;
- use any manual or automated software devices or other processes
(including data mining, bots, spiders, automated tools or similar data
gathering and extraction methods) to “crawl” or “spider” any page of the
Services or to collect any information from the Services or any user of
the Services; or
- harvest or scrape any content from the Services.
Site Access
Please don’t do anything that would harm
the Services we offer. You may not do any of the following while accessing or
using the Services:
- take any action that imposes or may impose (as determined by us in
our sole discretion) an unreasonable or disproportionately large load on
our or our third party providers’ infrastructure;
- interfere or attempt to interfere with the proper working of the
Services or any activities conducted on the Services;
- bypass, circumvent, or attempt to bypass or circumvent any measures
we may use to prevent or restrict access to the Services, including
without limitation other accounts, computer systems or networks connected
to the Services;
- run any form of auto-responder or “spam” on the Services; or
- otherwise take any action in violation of this Terms of Use or our
Privacy Policy.
License You Grant to Mono Eyewear
We have the right to areas on the
Services where you post information or communicate with us or other users.
These areas may be in the form of social media posts, bulletin boards, chat
rooms, comment areas, billboards, forums, news groups, postings sections or
similar communications facilities.
However, you will still keep all
ownership or license rights in your User Content (as defined below), including
the right to grant additional licenses to your User Content. There are no
restrictions on your ownership and license rights in your User Content unless
you otherwise agree in writing. However, when you provide your User Content to
us, we need to be able to do certain things with it as described below.
We do not own any of your content,
although by providing content to us, you may grant us a license to use it.
When you submit, distribute, transmit,
or post any communications or any other material to Mono Eyewear (either
through the Services; through our pages on third party sites, such as
Instagram, Twitter and Facebook; or through activities in our stores, such as
when you take pictures in our store. This is collectively “User Content”), you
give us a right and license to use, copy, reproduce, process, adapt, modify,
publish, transmit, display, and distribute your User Content in any and all
media formats or distribution channels. You agree that this license includes
the right for Mono Eyewear to use your User Content to provide, promote, and
improve the Services. You agree that this license is irrevocable,
non-exclusive, perpetual, worldwide, transferable, sublicensable, fully paid,
royalty-free, and will survive termination of your Account. Please note that we
may use User Content without compensation of any kind to you, including if we
use User Content for advertising or promotional purposes.
You also agree that if your User Content
contains any ideas, concepts, know-how, or techniques, we can use the User
Content and anything it contains for any purpose including, but not limited to,
developing, manufacturing, and marketing products.
In addition to giving Mono Eyewear a
license, you also give each user of the Services an irrevocable, non-exclusive,
perpetual, worldwide, transferable, sublicensable, fully paid, and royalty-free
right and license to access your User Content through the Services and to use,
edit, modify, publish, reproduce, distribute, prepare derivative works of,
display, perform, adapt, and promote such submissions, including after any
termination of your Account.
The bottom line is that if you share
something with us, you keep ownership of it and can continue to do anything you
want with it, but you allow us and our other users to use your User Content as
we see fit. If you don’t agree to these conditions, then please don’t provide
the materials to us.
Representations About Content You Submit
When you submit User Content, you
represent and warrant that
- you hold all necessary right, title, and license to such materials
(in other words, you own it or have the right to give it to us);
- that your submission of such materials to Mono Eyewear does not and
will not violate or infringe the rights of any third-parties, including
without limitation, any privacy rights, publicity rights, copyrights,
trademarks, contract rights, or any other intellectual property or
proprietary rights (you didn’t take it from someone else without
permission); and
- all User Content you provide is accurate, complete, up-to-date, and
not misleading.
In addition, any User Content must not
- include any profanity or obscene, indecent, or pornographic material;
- contain any unauthorized or unsolicited advertising, such as spam (no
one likes spam);
- contain software viruses or any other computer codes, files, or
programs that are designed or intended to disrupt, damage, limit, or
interfere with the proper function of any software, hardware, or
telecommunications equipment or to damage or obtain unauthorized access to
any system, data, password, or other information of ours or of any third
party;
- impersonate any person or entity (we like you just the way you are!);
or
- include anyone’s identification documents or sensitive financial
information.
Third-Party Content and User Content
You may see a lot of different content
on the Services. Some of this content will come from other users or third-party
sources. All content, including User Content and third-party content, is the
responsibility of the party that creates it. We do not control or endorse any
User Content or third-party content, and we make no claims or representations
regarding any content we do not create. We may provide links to third-party
sites or resources, but these links do not mean we endorse or have any
associations with the third parties. Please note that any moderators, forum
managers, or hosts on the Services are not authorized as our spokespersons, and
their views do not necessarily reflect those of ours.
If any damage or loss results from your
use of, reliance on, or any other connection between you and any content that
any third party makes available, you acknowledge and agree that we are not
responsible or liable, directly or indirectly. When you access third-party
resources on the Internet, you do so at your own risk.
DISCLAIMER OF WARRANTIES;LIMITATION OF
LIABILITY
We do not guarantee, represent or warrant that your use of our service will be
uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the
service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite
periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at
your sole risk. The service and all products and services delivered to you
through the service are (except as expressly stated by us) provided 'as is' and
'as available' for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality, fitness for
a particular purpose, durability, title, and non-infringement.
In no case shall Mono Eyewear, our directors, officers, employees, service
providers or licensors be liable for any injury, loss, claim, or any direct,
indirect, incidental, punitive, special, or consequential damages of any kind,
including, without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in contract,
tort (including negligence), strict liability or otherwise, arising from your
use of any of the service or any products procured using the service, or for
any other claim related in any way to your use of the service or any product,
including, but not limited to, any errors or omissions in any content, or any
loss or damage of any kind incurred as a result of the use of the service or
any content (or product) posted, transmitted, or otherwise made available via
the service, even if advised of their possibility. Because some locations or
jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such locations or jurisdictions, our liability
shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold
harmless Mono Eyewear and our directors, agents, contractors, licensors,
service providers, subcontractors, suppliers and employees, harmless from any
claim or demand, including reasonable attorneys’ fees, made by any third-party
due to or arising out of your breach of these Terms and Conditions or the
documents they incorporate by reference, or your violation of any law or the
rights of a third-party.
Termination
We reserve the right to terminate your
license to use the Services or block or prevent your access to the Services,
without providing you with notice or reason. In the event of termination, your
obligations under these Terms will still continue.
Governing Law
These Terms and Conditions are governed
by the laws of Hong Kong no matter where you are located.
Severability
In the event of any part of these Terms
and Conditions are invalid, void or unenforceable, that term will be deemed
severable and limited or eliminated to the minimum extent necessary. The
limitation or elimination of the term will not affect any other terms.
Entire Agreement
These Terms and Conditions constitute
the entire agreement between you and us, superseding all prior or
contemporaneous agreements, communications and proposals, whether electronic,
oral or written with respect to these Services. The failure of us exercising or
enforcing any right or provision of these Terms and Conditions shall not constitute
a waiver of such right or provision.
Any ambiguities in the interpretation of these Terms and Conditions shall not
be constructed against the drafting parties and/or Mono Eyewear Limited. Any
rights not expressly granted herein are reserved.
Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR
INFORMATION?
When you make a purchase on our store, as part of the buying and selling
process, we collect the personal information you give us such as your name,
address and email address.
When you browse our store, we also automatically receive your computer’s
internet protocol (IP) address in order to provide us with information that
helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails
about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify
your credit card, place an order, arrange for a delivery or return a purchase,
we imply that you consent to our collecting it and using it for that specific
reason only.
If we ask for your personal information for a secondary reason, like marketing,
we will either ask you directly for your expressed consent, or provide you with
an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us
to contact you, for the continued collection, use or disclosure of your
information, at anytime, by contacting us at mail. help@mneyewear.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or
if you violate our Terms and Conditions.
SECTION 4 - WIX
Our store is hosted on Wix Inc. They provide us with the online e-commerce
platform that allows us to sell our products and services to you.
Your data is stored through their data storage, database. They store your data
on a secure server behind a firewall.
Payment:
We uses PayPal as a payment getaway. For more insight, you may please visit the
Privacy Policy for PayPal Services
(https://www.paypal.com/hk/webapps/mpp/ua/privacy-full)
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and
disclose your information to the extent necessary to allow them to perform the
services they provide to us.
However, certain third-party service providers, such as payment gateways and
other payment transaction processors, have their own privacy policies in
respect to the information we are required to provide to them for your
purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you
can understand the manner in which your personal information will be handled by
these providers.
In particular, remember that certain providers may be located in or have
facilities that are located a different jurisdiction than either you or us. So
if you elect to proceed with a transaction that involves the services of a
third-party service provider, then your information may become subject to the
laws of the jurisdiction(s) in which that service provider or its facilities
are located.
As an example, if you are located in Australia and your transaction is
processed by a payment gateway located in Canada, then your personal
information used in completing that transaction may be subject to disclosure
under the Canadian legislation.
Once you leave our store’s website or
are redirected to a third-party website or application, you are no longer
governed by this Privacy Policy or our Terms and Conditions.
Links
When you click on links on our store, they may direct you away from our site.
We are not responsible for the privacy practices of other sites and recommend
you to read their privacy policies.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow
industry best practices to make sure it is not inappropriately lost, misused,
accessed, disclosed, altered or destroyed.
Wix works with the Secure Socket Layer (SSL) system for encrypting credit card
information. Wix is PCI Data Security Standards (DSS) compliant and is
accredited as a level 1 service provider and merchant.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in
your state or province of residence, or that you are the age of majority in
your state or province of residence and you have given us your consent to allow
any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please
review it frequently. Changes and clarifications will take effect immediately
upon their posting on the website. If we make material changes to this policy,
we will notify you here that it has been updated, so that you are aware of what
information we collect, how we use it, and under what circumstances, if any, we
use and/or disclose it.
If our store is acquired or merged with another company, your information may
be transferred to the new owners so that we may continue to sell products to
you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information
we have about you, register a complaint, or simply want more information
contact us at help@mneyewear.com
